KEY FEATURES

HelpCrunch is the all-in-one toolset to help you communicate with, promote to, and support your customers. This smart customer communication platform can help you turn prospects into customers, drive sales, and improve retention with a rich toolbox combining modern live chat, in-app messenger, auto messages, ticketing, and email automation. Whether you’re looking to elevate conversion rates or improve your customer service, HelpCrunch has you covered.

• Convert more website visitors & provide faster customer support via live chat
• Use in-app messenger to talk to your customers in your product
• Send automated chat & email messages to the right people at the right time
• Onboard, engage users, & increase conversions across the whole funnel using auto messages
• Send beautiful email newsletters, resend chat messages via email, & fully automate your email campaigns
• Provide customers service 5x faster w/ a smart help desk that does the tough stuff for you
• Respond to your customers on the go using the mobile app

Reviews

• Capterra: ★★★★★
• G2 Crowd: ★★★★★

PRODUCT SPECS

System Requirements

• Internet required
• iOS and Android apps available

Important Details

• Redemption: must redeem within 30 days of purchase
• Length of access: lifetime
• Unlimited chats, contacts, and chat history
• Full widget customization
• 1 agent
• 3 chat auto messages
• 3 email auto messages
• 1,000 emails/month
• 1 widget, unlimited domains

About the Developer

The idea of HelpCrunch came from our extensive experience managing online businesses. Using disconnected tools and communication channels to talk with the customers often resulted in chaotic interactions – some conversations got repeated, missed, overlooked or out of context.

Talking to others, we realized that it’s a common problem for Internet-based businesses and that’s how we decided to build a solution that would make customer communication organized, consistent and relevant.

HelpCrunch combines multiple communication channels – live chat on the web, in-app messenger, email and sms – and real time customer data in one platform. With insights into customer profiles, the business can choose the most appropriate message and communication channel to reach them effectively in order to generate and manage quality leads, convert active users into paying customers, boost repeat sales, or re-engage the customers.